Data Privacy and Cookie Policy for Glava Ltd

1. Introduction

Welcome to Glava Limited. We are committed to safeguarding your privacy and ensuring the security of your personal data. This Data Privacy and Cookie Policy outlines how we collect, use, disclose, and protect your information. It also explains your rights regarding your personal data and how you can exercise these rights. This policy complies with the General Data Protection Regulation (GDPR) and other relevant regulations.

2. Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect include:

  • Personal Information: This includes information such as your name, address, email address, phone number, date of birth, and payment details.
  • Account Information: Information related to your account, including your username, password, gaming preferences, and transaction history.
  • Technical Information: Information about the device and browser you use to access our services, your IP address, and other technical data.
  • Usage Information: Information about your interactions with our website and services, including the pages you visit, the time you spend on our site, and your gaming activities.

3. How We Use Your Information

We use your information for various purposes, including:

  • Providing Services: To provide and manage your account, process your transactions, and deliver customer support.
  • Improving Services: To understand how you use our services and to enhance and personalize your experience.
  • Compliance: To comply with legal obligations and regulatory requirements.
  • Marketing: To send you promotional materials and updates about our services, with your consent.

4. Legal Basis for Processing

Our legal basis for collecting and processing your personal data includes:

  • Contractual Necessity: Processing your data is necessary to perform our contract with you.
  • Consent: We obtain your consent for specific types of processing, such as marketing communications.
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and preventing fraud, provided that these interests do not override your rights.
  • Legal Obligations: Processing is necessary to comply with legal and regulatory obligations.

5. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party service providers who assist us in providing our services, such as payment processors and customer support services.
  • Regulatory Authorities: Regulatory bodies and law enforcement agencies, as required by law.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.
  • Advertising Partners: With your consent, we may share information with advertising partners to deliver personalized ads.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, and as required by law. When your data is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement robust security measures to protect your data, including:

  • Encryption: We use advanced encryption techniques to protect your data during transmission and storage.
  • Access Controls: We restrict access to your data to authorized personnel only.
  • Regular Security Audits: We conduct regular security assessments to identify and address vulnerabilities.

8. Your Rights

Under GDPR, you have several rights regarding your personal data:

  • Right to Access: You can request a copy of your personal data that we hold.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your data under certain circumstances.
  • Right to Restrict Processing: You can request restriction of processing in certain situations.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to Object: You can object to the processing of your data for specific purposes, such as marketing.

To exercise these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within one month.

9. GDPR Compliance

As part of our commitment to GDPR compliance, we ensure the following:

  • Data Protection Officer (DPO): We have appointed a DPO to oversee GDPR compliance and to act as a point of contact for data protection queries.
  • Data Protection Impact Assessments (DPIAs): We conduct DPIAs for high-risk processing activities to identify and mitigate potential risks.
  • Transparency and Accountability: We maintain detailed records of our data processing activities and regularly review our practices to ensure compliance.
  • User Consent Management: We obtain explicit consent from users for specific processing activities and provide easy methods for users to withdraw their consent.

10. Cookie Policy

Cookies are essential for the functionality and user experience of our website. This section provides a detailed explanation of the types of cookies we use and their purposes.

Essential Cookies

Essential cookies are necessary for the operation of our website. They enable basic functionalities like navigation and access to secure areas of the site.

  • Session Cookies: Temporary cookies that expire once you close your browser. They maintain your login status as you navigate our website.
  • Authentication Cookies: Used to authenticate users and ensure they can access their own information and activities.

Performance Cookies

Performance cookies collect information about how visitors use our website. This data helps us understand user interactions and improve site performance.

  • Analytics Cookies: These track the number of visitors, the pages they visit, and the sources of their visits. We use services like Google Analytics to gather this information.
  • Error Reporting Cookies: These help us track and fix errors, ensuring a smooth user experience.

Functionality Cookies

Functionality cookies allow our website to remember your preferences and provide enhanced features.

  • Preference Cookies: These store your settings and preferences, such as your preferred language or region.
  • Customization Cookies: Used to provide personalized content and experiences based on your past interactions with our website.

Targeting Cookies

Targeting cookies deliver advertisements that are relevant to you and your interests.

  • Advertising Cookies: These deliver relevant ads, limit the number of times you see an ad, and measure ad campaign effectiveness.
  • Retargeting Cookies: Show you ads based on your previous visits to our site. For instance, if you have shown interest in a specific product, you might see ads for that product on other websites.

Cookie Management

Managing your cookie preferences is crucial for maintaining control over your online privacy. Here’s how to manage cookies in various browsers:

  • Google Chrome: Open Chrome, click on the three dots in the upper right corner, go to “Settings,” then “Privacy and Security,” and click on “Cookies and other site data” to choose your settings.
  • Mozilla Firefox: Open Firefox, click on the three horizontal lines in the upper right corner, go to “Options,” then “Privacy & Security,” and adjust your settings under “Cookies and Site Data.”
  • Safari: Open Safari, click on “Preferences” in the Safari menu, go to “Privacy,” and then “Manage Website Data” to choose your settings.
  • Microsoft Edge: Open Edge, click on the three dots in the upper right corner, go to “Settings,” then “Privacy, Search, and Services,” and click on “Cookies and site permissions” to choose your settings.

You can also opt-out of third-party cookies used for advertising through industry websites like YourAdChoices and the Network Advertising Initiative.

11. Data Transfers

Given the global nature of the internet, your data may be transferred to and processed in countries outside of your residence, including jurisdictions that may not provide the same level of data protection as your home country. When we transfer your data internationally, we ensure it is protected in accordance with this policy and applicable laws. We use standard contractual clauses approved by the European Commission and other safeguards to ensure your data is protected.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information promptly. If you are a parent or guardian and believe that we have collected information about your child, please contact us.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of these sites before providing any personal information.

14. Changes to this Policy

We may update this Data Privacy and Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date. If the changes are substantial, we may provide additional notice, such as via email or through an in-app notification.

Your continued use of our services following the posting of changes constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

15. Contact Information

If you have any questions, concerns, or requests regarding this policy or our data processing practices, please contact us at:

Our Data Protection Officer (DPO) is also available to address any queries related to our compliance with data protection laws.

By using our services, you acknowledge that you have read, understood, and agreed to the terms of this Data Privacy and Cookie Policy. Your continued use of our services constitutes your acceptance of any updates to this policy.